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Objectives: 1a | 1b | 1c
| Department/School/Administrative Unit: University Libraries |
| Submitted by: |
Academic Year |
| Program Title and Degree (if applicable) |
| GOAL 1: ACCESS TO INFORMATION -- Patrons informational needs for education, research and service are fully met |
Intended Educational (Student), Research or Service Outcomes, Administrative Objectives or Expected Results (In this section, clearly articulate the expected results related to each goal. Try to make the objectives results-oriented). It is best to specify the objectives for each goal--e.g..., Goal 1 may have two objectives labeled as Objective 1a and Objective 1b)
| OBJECTIVE 1b: Patrons use high performance technologies to locate the information they need, regardless of format, time, or location |
- Performance Criteria/Indicators for Success
- OPAC usability; information accuracy and currency
- Website usability; information accuracy and currency
- Public-domain workstation availability, accessibility, age, maintenance
- Print service readiness
- Network availability (sub-networks)
- Network server availability
- Technology user problem-tracking effectiveness
- Performance Activities--Criteria (CR) and Achievement Targets (AT)
- OPAC usability
- CR= Easy, intuitive navigation; information is accurate and current; iii Millennium is current version
- AT= Common interface; pleasant design; optimal page load; 98% links effectiveness
- Website usability:
- CR= Easy, intuitive navigation; information is accurate and current; authenticated full access to restricted resources
- AT= Common interface; pleasant design; optimal page load; specialized easy-link subject lists; 98% link effectiveness
- Published information currency:
- CR= Continuing scrutiny, excluding archives
- AT= 90% of documents to have last-reviewed date no earlier than 1 year
- Public-access workstation availability of use:
- CR= Throughout core working hours
- AT= 98% availability, in workstation-hours, over a rolling quarter
- Public-access workstation accessibility
- CR=
- AT=At least 1 workstation fitted with adaptive technologies
- Public-access workstation maintenance:
- CR= Repair/replacement w/in 2 working days of diagnosis
- AT= 95% of jobs completed within specified time
- Public-access workstation age profile:
- CR= Retire machine from service by 4th anniversary
- AT= 75% of public-access machines have a commissioning date no earlier than 4 years
- Print service readiness:
- CR= Throughout core working hours
- AT= 96% accessibility, measured over a rolling quarter
- Network availability (sub-networks):
- CR= Anytime
- AT= 98% availability for each sub-network, measured over a rolling quarter
- Network server availability:
- CR= Anytime
- AT= 98% availability for each server, measured over a rolling quarter
- Communication plant room equipment fault resolution:
- CR= Complete resolution w/in 12 working hours of receipt of fault report
- AT= 98% of jobs fall w/in time frame, measured over a rolling quarter
- User problem-tracking effectiveness:
- CR= Initial response (w/in 2 workdays); problem identification (w/in 3 work days; closure (w/in 5 work days)
- AT= 95% of jobs fall within the given time
- PC/peripheral problem-tracking effectiveness:
- CR= Initial response (w/in 5 workdays); problem identification (w/in 2 work days; closure (w/in 3 work days)
- AT= 95% of jobs fall within the given time, measured over a rolling quarter
- Methods of Assessment
- Survey Questionnaire (to measure satisfaction/adequacy)
- Network performance statistics
- Use of Findings
- Update iii Millennium records
- Update affected Web pages
- Feedback Channel and Assessment Timeline
- Bibliographers
- Systems administrator
- Webmaster
- Technical Services
- Department chairs and faculty liaisons
- University Assessment Committee
- University administrator
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