Objectives: 1a | 1b | 1c

Intended Educational (Student), Research or Service Outcomes, Administrative Objectives or Expected Results (In this section, clearly articulate the expected results related to each goal. Try to make the objectives results-oriented). It is best to specify the objectives for each goal--e.g., Goal 1 may have two objectives labeled as Objective 1a and Objective 1b)

When seeking information resources, patrons will experience the following:

• Performance Criteria/Indicators for Success 
  • New acquisitions are promptly listed in OPAC and made available
  • Bibliographers have current information of account balances
  • URLs in Sterling, webliographies, annotated guides and other finding aids are working, accurate and up-to-date
  • Staff assistance in locating materials/processing requests is prompt, courteous, and confidential
  • Borrowing/return/clearance procedures/services are prompt, consistent and courteous
  • Patrons will obtain materials listed as available in the Channing Pollock Theatre Collection expeditiously or by a specified time on weekdays
  • Processing of course reserves is prompt and accurate
  • E-reserves are ubiquitous and promptly available
  • Processing of ILL requests is prompt and informative
  • Shelving of materials is prompt and orderly
  • Reciprocal libraries' resources collections are accessible through direct borrowing or ILL (AS)
  • Library policies and procedures are up-to-date and clear 
• Performance Activities
  • Assigned staff will oversee the continuous shelf reading of the collections
  • Bibliographers will prepare new subject guides or update existing ones each semester, as needed
  • Bibliographers will check web pages pertaining to their assigned disciplines monthly and ensure that the links are working and up-to-date
  • Technical services will report monthly to bibliographers on new acquisitions and cataloging information
  • Technical Services will collaborate with bibliographers to create quick-link subject lists of online periodicals accessible through Sterling
  • Technical Services will collaborate with bibliographers to expand Sterling into a "meta-catalog"--a comprehensive tool providing a national level of bibliographic description and subject analysis for all accessible academic resources, including links to the best available databases and bibliographic services
  • Bibliographers will report irregularities in Sterling or non-working links in Web records as soon as they are discovered and on a weekly log that is emailed to the Head Cataloger, Systems Administrator or other appropriate library administrators
  • Bibliographers will oversee the annual inventory of selected subsets of the collections in order to replace missing items or request adjustment of Sterling entries
  • The Special Collections Curator will inventory the Pollock Theatre Collection continually and request catalog adjustments for missing items that cannot be replaced 
• Methods of Assessment
  • Survey Questionnaire (to measure satisfaction/adequacy)
  • Analysis of requests for stack searches, ILL and direct borrowing requests 
• Use of Findings
  • Order or provide access to publications needed for teaching and research
  • Update Sterling records
  • Update affected Web pages
  • Customer service training 
• Feedback Channel and Assessment Timeline
  • Bibliographers
  • Library administrators
  • Department chairs and faculty liaisons
  • University Assessment Committee
  • University administrator