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Library Assessment Plan—Goal 1

Objectives: 1a | 1b | 1c

Department/School/Administrative Unit: University Libraries
Submitted by: Academic Year
Program Title and Degree (if applicable)
GOAL 1: ACCESS TO INFORMATION -- Patrons informational needs for education, research and service are fully met

Intended Educational (Student), Research or Service Outcomes, Administrative Objectives or Expected Results (In this section, clearly articulate the expected results related to each goal. Try to make the objectives results-oriented). It is best to specify the objectives for each goal--e.g..., Goal 1 may have two objectives labeled as Objective 1a and Objective 1b)

OBJECTIVE 1b: Patrons use high performance technologies to locate the information they need, regardless of format, time, or location
  • Performance Criteria/Indicators for Success 
    • OPAC usability; information accuracy and currency
    • Website usability; information accuracy and currency
    • Public-domain workstation availability, accessibility, age, maintenance
    • Print service readiness
    • Network availability (sub-networks)
    • Network server availability
    • Technology user problem-tracking effectiveness
  • Performance Activities--Criteria (CR) and Achievement Targets (AT) 
    • OPAC usability
      • CR= Easy, intuitive navigation; information is accurate and current; iii Millennium is current version
      • AT=  Common interface; pleasant design; optimal page load; 98% links effectiveness
    • Website usability:
      • CR= Easy, intuitive navigation; information is accurate and current; authenticated full access to restricted resources
      • AT= Common interface; pleasant design; optimal page load; specialized easy-link subject lists; 98% link effectiveness
    • Published information currency:
      • CR= Continuing scrutiny, excluding archives
      • AT= 90% of documents to have last-reviewed date no earlier than 1 year
    • Public-access workstation availability of use:
      • CR= Throughout core working hours
      • AT= 98% availability, in workstation-hours, over a rolling quarter
    • Public-access workstation accessibility
      • CR=
      • AT=At least 1 workstation fitted with adaptive technologies
    • Public-access workstation maintenance:
      • CR= Repair/replacement w/in 2 working days of diagnosis
      • AT= 95% of jobs completed within specified time
    • Public-access workstation age profile:
      • CR= Retire machine from service by 4th anniversary
      • AT= 75% of public-access machines have a commissioning date no earlier than 4 years
    • Print service readiness:
      • CR= Throughout core working hours
      • AT= 96% accessibility, measured over a rolling quarter
    • Network availability (sub-networks):
      • CR= Anytime
      • AT= 98% availability for each sub-network, measured over a rolling quarter
    • Network server availability:
      • CR= Anytime
      • AT= 98% availability for each server, measured over a rolling quarter
    • Communication plant room equipment fault resolution:
      • CR= Complete resolution w/in 12 working hours of receipt of fault report
      • AT= 98% of jobs fall w/in time frame, measured over a rolling quarter
    • User problem-tracking effectiveness:
      • CR= Initial response (w/in 2 workdays); problem identification (w/in 3 work days; closure (w/in 5 work days)
      • AT= 95% of jobs fall within the given time
    • PC/peripheral problem-tracking effectiveness:
      • CR= Initial response (w/in 5 workdays); problem identification (w/in 2 work days; closure (w/in 3 work days)
      • AT= 95% of jobs fall within the given time, measured over a rolling quarter
  • Methods of Assessment
    • Survey Questionnaire (to measure satisfaction/adequacy)
    • Network performance statistics
  • Use of Findings
    • Update iii Millennium records
    • Update affected Web pages
  • Feedback Channel and Assessment Timeline
    • Bibliographers
    • Systems administrator
    • Webmaster
    • Technical Services
    • Department chairs and faculty liaisons
    • University Assessment Committee
    • University administrator

 

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