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Library Assessment Plan—Goal 3
Department/School/Administrative Unit University Libraries
Submitted by: Academic Year
Program Title and Degree (if applicable)
GOAL 3: APPROPRIATE ENVIRONMENT -- Presentation and exchange of knowledge and ideas are facilitated by appropriate spaces

Intended Educational (Student), Research or Service Outcomes, Administrative Objectives or Expected Results (In this section, clearly articulate the expected results related to each goal. Try to make the objectives results-oriented). It is best to specify the objectives for each goal--e.g., Goal 1 may have two objectives labeled as Objective 1a and Objective 1b)

OBJECTIVE 3: Patrons will experience an inviting, safe, secure and resourceful environment that nurtures creative thinking, productivity and intellectual fulfillment (Satisfaction)
  • Performance Criteria/Indicators for Success 
    • Contrasting venues for study and reflection ranging from wide open rooms, smart presentation rooms, and small, intimate spaces.
    • Easy to retrieve books from library shelves that are well maintained and uncrowded
    • Clean, well-maintained, fully functioning ergonomic equipment and furniture
    • Sufficient stack space for existing collections and growth
    • Adequate study space for individuals, groups, and visiting scholars
    • Adequate space for readers and staff
    • Adequate environmental control
    • Conformity to ADA standards
    • Security and safety incidents minimized or eliminated.
  • Performance Activities 
    • Provide free and equal access to all patrons per American Library Association's guidelines
    • Provide special terminals, materials and aids for the physically challenged
    • Provide expanded access to facilities in off-peak hours
    • Provide a diversity of seating and study options
    • Creating spaces for quiet study and contemplation, and relaxation
    • Provide clear and appropriate signage
  • Methods of Assessment 
    • Survey to assess satisfaction levels of different categories of users 
  • Use of Findings 
    • Revise policies and procedures
    • Update resources or get new equipment
    • Adjust staffing patterns to ensure adequate coverage to meet specialized needs of users
  • Feedback Channel and Assessment Timeline 
    • Library-faculty assessment committee
    • Library administrators
    • University Assessment Committee
    • University administrators

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