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Library Assessment Plan: Survey Questionnaire
  Online Customer Servicer Survey Questionnaire
 
 


The University Libraries want you to be served properly. As part of our continuing efforts to see how we are doing, would you please tell us your impressions about the
University Libraries

1. During the past 2 months, did you use any of Howard University library units?

a. No - STOP here, do not complete this survey
b. Three time or less - proceed with survey
c.  More than 3 times - proceed with survey

2. Select the Library Unit you are evaluating:
[Dropdown box includes choice of following]

a. Architecture;  b. Business;  c. Divinity;  d. Founders;  e. Health Sciences
f.  Law;  g. Social Work;  h. Moorland-Spingarn RC

3. What is your status at Howard University?
[Dropdown box includes choice of following]

a.  Freshman;  b.  Sophomore;  c.  Junior;  d.  Senior
e.  Graduate;  f.   Faculty;  g.  Other

4. In the following list, circle a number in to indicate your evaluation of the particular indicator
 
[Dropdown box includes choice of number]

Circle a number to indicate
your evaluation for the indicator  
 Indicator
Inadequate  >  1   2   3   4   5  >  Very adequate Overall appeal of library
Inadequate  >  1   2   3   4   5  >  Very adequate Conduciveness to studying
Inadequate  >  1   2   3   4   5  >  Very adequate Hours
Inadequate  >  1   2   3   4   5  >  Very adequate Accessibility of building for persons with disabilities
Inadequate  >  1   2   3   4   5  >  Very adequate Quality of assistance provided by staff in selected library
Inadequate  >  1   2   3   4   5  >  Very adequate Computers in the library for information searching
Inadequate  >  1   2   3   4   5  >  Very adequate Online resources--indexes; full text articles; e-reserves; internet links
Inadequate  >  1   2   3   4   5  >  Very adequate Adequacy of photocopy equipment
Inadequate  >  1   2   3   4   5  >  Very adequate Books  in my field(s) of interest
Inadequate  >  1   2   3   4   5  >  Very adequate Periodicals in my field of interest
Inadequate  >  1   2   3   4   5  >  Very adequate Interlibrary loan services to supplement current library resources
Inadequate  >  1   2   3   4   5  >  Very adequate Access to other DC area libraries
Inadequate  >  1   2   3   4   5  >  Very adequate Sterling Online Catalog--ease of use, help features, aesthetic appeal
Inadequate  >  1   2   3   4   5  >  Very adequate Quality of the library Website--ease of use,  contents, aesthetic appeal

 

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