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Customer Service Survey
 

Date of survey: / / (mm/dd/yyyy)

1. Please check your status. Undergrad Graduate Faculty Staff Other

2. Please indicate your departmental affiliation:

3. Please indicate in which library you received service:

4. Which services did you recently use? (check all that apply)

Circulation (check in/check out) Microfilms or Bound Journals
Course Reserves Multimedia (VHS, DVD, CD)
Current Periodicals Photocopying
Interlibrary Loan Reference Desk Assistance
Library Database Searching Research Consultation
Library Instruction ALADIN Catalog Look-up

5. Please indicate your level of satisfaction with library services:
Excellent Above Average Good Fair Poor

If poor, please describe below:

6. Select the location of the University Libraries branch or department that over the past year you most often used:

7.What services and/or types of materials provided by the University Libraries have you used during the past year? Check as many as apply.

Circulation (check in/check out) Microfilms or Bound Journals
Course Reserves Multimedia (VHS, DVD, CD)
Current Periodicals Printing/Photocopying
Interlibrary Loan Reference Desk Assistance
Information Literacy Instruction Research Consultation
Library Database Searching Sterling Catalog Look-up
Library Instruction Internet Access Computers
Faculty Authors Bibliography Wireless Access
Off-Campus Database Access E-Journals

8. What services provided by the libraries do you most value?
What really helps you? Please explain.

9. What services provided by the libraries do you least value? Please explain.

10. What new resources, innovative services would you like the libraries to provide?

   

 
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