Date of survey: / /

1. What is your affiliation with Howard University? (please check all that apply)

Faculty Staff Student Visitor

2. Do you presently ride the Howard University Shuttle?

Yes No

3. What days of the week do you attend classes/work ?
(Check all that apply)

Monday Tuesday Wednesday Thursday Friday

4. How often would you utilize the shuttle-bus from the Brookland/CUA or Shaw/Howard University Metro Rail Stations?

Never 1-3 days a week 4-5 days a week


5. Was the shuttle on schedule?

Yes No

6. Were you asked to present your Howard University Capstone ID?

Yes No

7. How often do you ride the HU Shuttle-bus to the main campus from the School of Divinity or the School of Law?

Never 1-3 days a week 4-5 days a week

8. How was the overall customer service you received from the contractor (International Limousine Service, Inc.) shuttle service?

Excellent Good Fair Poor

9. How was the overall customer service you received from the Office of Parking and Shuttle Operations?

Excellent Good Fair Poor

10. Would you recommend our services to a friend, colleague or visitor?

Yes No

11. Have you recently visited our website, http://www.founders.howard.edu/parking/?

Yes No

12. Are there specific changes you would recommend to improve shuttle operations?

Yes No

If yes, please comment below:

Thank you for taking the time to complete this survey.