Frequently Asked Questions

Got Questions?

Computer Labs

See Computer Labs Page

  • What specialized software is available on iLAB computers?
  • See the software page.
  • Can I reserve a computer mini-lab?
  • Yes, students and faculty can contact the iLAB Front Desk during normal business hours to reserve the iLAB Mini-Labs. Faculty and staff can also reserve the ETS Technology Training Rooms.
  • What are the mini-labs used for?
  • Students: Group study
    Faculty: Class instruction and/or testing
  • I am a currently-enrolled HU student/faculty/staff member, but I forgot to bring my ID. Can I still enter a computer lab?
  • No, all lab entrants must present a valid Howard ID card. See the policy.
  • My friend/family member is visiting from out of town. Can he/she accompany me into the computer lab?
  • No, only currently-enrolled Howard students, faculty and staff can enter the computer labs. See the policy.
  • Can I reset my password at the iLAB?
  • Yes, if you are a student you can visit the iLAB front desk during normal business hours (8am-5pm) and bring a valid Howard ID. Faculty and staff who want to reset their password must contact the Service Desk.
  • Is a print limit?
  • Yes, the daily print limit in each lab is 30 pages.
  • Can I eat food and/or drink a beverage in the iLAB or other ETS labs?
  • No, food and drinks are strictly prohibited in order to maintain clean equipment for all lab patrons. However, users may eat or drink in the lounge area adjacent to the iLAB. See ETS Computer Lab Policy.
  • Can I speak on my cell phone in the computer labs?
  • No, speaking on cell phones is prohibited to avoid disturbing others. See ETS Computer Lab Policy.


See Email Page

  • What is my email address based on?
  • Your email address is generated based on the Howard username that you were assigned. See the Email Services page.
  • How do I find out what my username and password is?
  • Contact the Service Desk.
  • How do I check my webmail?
  • Student Email
    Faculty Email
  • Can I get assistance in setting up an email client, such as Microsoft Outlook?
  • Yes, contact the Service Desk.

IT Security

    Phishing Alert

  • What is Phishing?
  • Phishing is the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication. This is usually combined with a threat or request for information: for example, that an account will close, a balance is due, or information is missing from an account.
  • How do I avoid being hooked by a Phishing scam?
  • Do NOT click links in emails. Type the address directly into web browser.
  • I received an email from a non-University website that ask for my HU user name and password what should I do?
  • Your HU username and password should only be used at sites.
  • How do I know when it a legitimate HU website?
  • Look at the address between the // and the first / - it should end with



  • The email contains a link from ETS to website requesting me to enter my HU username and password
  • When HU upgrades its computers or email systems we will NEVER send a link inside an email which will go to a website requesting that you login or enter your username and password. If a login is necessary we will just tell you what site you need to go to (i.e. with no link to click on.

    ETS, including the Service Desk (formally the Help Desk) and information security services, will NEVER ask you for your password via email, the phone or in person. Never reply to an email requesting your username and password.

  • What should I do if I receive an email that looks suspicious?
  • If you receive any email that looks suspicious, or from anyone unknown to you, before forwarding to any other recipient please call the Help Desk at 806-2020.

  • Please remember: be suspicious of any unsolicited emails asking for information and do not click on links within emails.

Printer Services

Software Distribution

See Software Distribution Page

  • Who is eligible to receive software?
  • Howard faculty, staff, and students. However, the only software offered to students is Microsoft Endpoint Anti-Virus & Mathematica. See software distribution page for more information.
  • What software is available?
  • There are three types of software available: Microsoft Office, statistics software and Windows Operating Systems.
  • Is distributed software for personal use? Can I install it on a personal machine?
  • No. All of our distributed software is strictly for use Howard University academic and business usage, as required by our site licenses. All software recipients must sign a user agreement that outlines this policy. See requirements on software page for more details.

Support Services

See Support - Service Desk Page

  • How do I request IT support?
  • Call or visit the Service Desk.
  • What services are available?
  • See the Service Catalogue.
  • What is a "service ticket"?
  • For each request a ticket is generated that allows you to track progress; you will receive an email notification with the service ticket number. See the Service Process section of the Service Desk page.