Student Phonemail Dialing Instructions

Note: By listening carefully, you will be prompted through each procedure.

Accessing a Locked Account

Note: For security purposes, users will be locked out of their account if they make 5 failed login attempts

  1. Call Voice Services Helpdesk 62955 option # 1 and request a voice mail reset.
  2. Telecommunications will reset the voice mailbox with the default password of 4723
  3. Dial the Phone Mail access number
  4. Dial your 5 digit extension number. (2 + the last 4 digits of your telephone number and then press #).
  5. Dial your new default password (4723) then press #.
  6. Follow the steps in number 3 above.

Personalize Your Phonemail Box

  1. Dial the direct access number for the Residence Hall that you are assigned:
    26401 – Baldwin, Crandall, Frazier, Truth, Wheatley
    26402 – Bethune, Cook, Drew
    26403 – Carver, Mays, Meridian, Slowe
    26404 – Towers-East, Towers-West

  2. Accessing Your Mailbox
    1. Dial the PhoneMail access telephone number.
    2. Dial your 5 digit extension number. 2 + last four digits of your telephone number then press #.
    3. Dial your password; your default password is 4723, then press #.

  3. To Change Your Password
    1. Press 9 for mailbox options.
    2. Press 3 to change your password.
    3. Enter your password. (4 to 9 digits)
    4. Re-enter your password for confirmation.
      The next time you call voice mail you will use your new password

  4. Record Your Name
    1. Press 8
    2. Press 4 select record name
    3. Press 1 re-record
    4. Press *# for confirmation

  5. Record Your Personal Greeting
    1. Press 8
    2. Press 1 select Personal greeting
    3. Press 1 change greeting
    4. Press * # for confirmation

  6. To Retrieve Messages
    1. To retrieve your messages Press option 3.
    2. System will tell you how many messages you have.
    3. At the end of each message , you will be prompted to press 4 to SAVE or 6 to DELETE messages.

  7. To Send a Message
    To Send a Message to another user of the PhoneMail system, dial the direct number that you were assigned. Enter your 5 digit telephone number then press #. And then enter your password followed by the #. From the Home State, select Option 1- To Record a Message. You follow the prompts to record a message. Press* then # when complete. Then you dial the destination number and press #.

Dialing Instructions

The Howard University Telephone System installed in your Residence Hall allows you to call anywhere on the campus network by dialing 5 digits. To dial another Student dormitory room dial 2 + the last 4 digits of the telephone number. If the number you wish to call is an 806 exchange, dial 6 + the last 4 digits; if it’s an 865 exchange, dial 5 + the last 4 digits; if it’s a 238 or a 608 exchange, dial 8 +the last 4 digits. If you wish to call a Washington 884 exchange, dial 9 + 884 + the last 4 digits. To dial a local number outside the University dial 9 + (703, 301, 240) + the seven digits. To place a long distance call you must use a calling card.