During the initial consultation, a support "ticket" will be created and sent to you Howard e-mail account. The ticket number can be used for tracking. Tickets will be assigned to a subject matter expert for follow-up and resolution.
Installing and configuring Microsoft Anti-virus Software, which is distributed by ETS. We can also assist clients in learning to use this software.
We strive to support the newest versions of the following e-mail clients as they come out: Microsoft Outlook, Outlook for Mac, Apple Mail, Entourage (Mac)
Also see E-mail
For Faculty and Staff: Microsoft Office and other software programs.
For Students: Assist with any software except those provided by Howard.
We can assist customers experiencing errors when trying to install or run standard Microsoft Office applications. However, we cannot answer "how-to" questions. Clients may wish to consult the help files in these applications, search help.howard.edu for answers, or take training courses in order to learn how to use these programs.
We strive to support the newest versions of the following operating systems:
On-campus ethernet connection to the Howard University network and internet.
Assistance connecting to the Howard University campus network from an external location.
Assistance connecting laptops, smartphones, tablets, and other mobile devices to the Howard network.
Also see Networking
Hours: Monday - Friday, 8:30am-5pm
Walk-in: (location on left): For some services, noted below, clients may visit us at the Help Desk at the iLAB without scheduling an appointment.
Online: Log in at help.howard.edu with Howard Network credentials. Click "Open Incident" under left hand column entitled "Support Desk Incidents" and describe the problem.
Note: The system will suggest some initial solutions based on the issue description.
Faculty/Staff: Many of your questions may be answered over the phone during your initial call or walk-in, but if needed, a technician may be sent to your office for assistance.