Help Desk

We are a general technology consultant that assists clients with software configuration, network access, and other IT issues. We strive to provide helpful and expedient customer service.

Support Process

During the initial consultation, a "ticket" with a unique ID number will be created. This can be used to track the status of the resolution of your issue.

Services

Anti-Virus Installation (walk-ins welcome)

Installing and configuring Microsoft Anti-virus Software, which is distributed by ETS. We can also assist clients in learning to use this software.

Email Client Configuration (walk-ins welcome)

We strive to support the newest versions of the following e-mail clients as they come out:

Microsoft Outlook
Outlook for Mac
Apple Mail
Entourage (Mac)

Howard Email Support (walk-ins welcome)

Laptop Software Support

For Faculty and Staff: Microsoft Office and other software programs.
For Students: Assist with any software except those provided by Howard.

Microsoft Office Installation Assistance (walk-ins welcome)

We can assist customers experiencing errors when trying to install or run standard Microsoft Office applications. However, we cannot answer "how-to" questions. Clients may wish to consult the help files in these applications, search help.howard.edu for answers, or take training courses in order to learn how to use these programs.

Mobile Device and Laptop Wireless Configuration (walk-ins available)

Supported mobile devices include: Android, iOS (iPhone & iPad), Blackberry, and all other smartphones

Operating System Support (walk-ins welcome)

We strive to support the newest versions of the following operating systems:

Windows 7
Windows Vista
Windows XP
Mas OSX (10.4 and above)

*Note: Our goal is to ensure that you can use the system normally, and to provide basic troubleshooting for usage errors and virus/spyware detection and removal.

Remote Network Access (VPN)

Assistance connecting to the Howard University campus network from an external location.

Wired Network Connectivity

On-campus ethernet connection to the Howard University network and internet.

Wireless Network Connectivity (walk-ins welcome)

Assistance connecting all mobile devices to the Howard network.

Contact

Hours: Monday - Friday, 8:30am-5pm

Phone: 202-806-2020

Walk-in: (location on left): For some services, noted below, clients may visit us at the Help Desk at the iLAB without scheduling an appointment.

Online: Log in at help.howard.edu with Howard Network credentials. Click "Open Incident" under left hand column entitled "Support Desk Incidents" and describe the problem.
Note: The system will suggest some initial solutions based on the issue description.

Faculty/Staff: Many of your questions may be answered over the phone during your initial call or walk-in, but if needed, a technician may be sent to your office for assistance.