Service Desk Icon
  • Mon-Fri 8:30am-5:00pm
  • Help Desk at the iLAB
    (1st Floor, Bryant St. Entrance)
    2301 Georgia Ave, NW
    Washington, DC 20009
    (map)
  • (202) 806-2020
  • help.howard.edu

Help Desk

We are a general technology consultant that assists clients with software configuration, network access, and other IT issues. We strive to provide helpful and expedient customer service.

Support Process

During the initial consultation, a support "ticket" will be created and sent to you Howard e-mail account. The ticket number can be used for tracking. Tickets will be assigned to a subject matter expert for follow-up and resolution.

Services

  • Anti-Virus Installation

    Installing and configuring Microsoft Anti-virus Software, which is distributed by ETS. We can also assist clients in learning to use this software.

  • Email & Client Configuration

    We strive to support the newest versions of the following e-mail clients as they come out: Microsoft Outlook, Outlook for Mac, Apple Mail, Entourage (Mac)

    Also see E-mail

  • Laptop Software Support

    For Faculty and Staff: Microsoft Office and other software programs.
    For Students: Assist with any software except those provided by Howard.

  • Microsoft Office Installation Assistance

    We can assist customers experiencing errors when trying to install or run standard Microsoft Office applications. However, we cannot answer "how-to" questions. Clients may wish to consult the help files in these applications, search help.howard.edu for answers, or take training courses in order to learn how to use these programs.

  • Operating System Support

    We strive to support the newest versions of the following operating systems:

    • Windows 7, Vista, & XP
    • Mas OSX (10.4 and above)

    Note: Our goal is to ensure that you can use the system normally, and to provide basic troubleshooting for usage errors and virus/spyware detection and removal.
  • Network Connectivity

    On-campus ethernet connection to the Howard University network and internet.

    • Remote Network Access (VPN)

      Assistance connecting to the Howard University campus network from an external location.

    • Wireless Connectivity (WiFi)

      Assistance connecting laptops, smartphones, tablets, and other mobile devices to the Howard network.

    Also see Networking

Contact

Hours: Monday - Friday, 8:30am-5pm

Phone: 202-806-2020

Walk-in: (location on left): For some services, noted below, clients may visit us at the Help Desk at the iLAB without scheduling an appointment.

Online: Log in at help.howard.edu with Howard Network credentials. Click "Open Incident" under left hand column entitled "Support Desk Incidents" and describe the problem.
Note: The system will suggest some initial solutions based on the issue description.

Faculty/Staff: Many of your questions may be answered over the phone during your initial call or walk-in, but if needed, a technician may be sent to your office for assistance.